When Smoothie King decided to change its point of sale system, the company didn’t just make alterations to what was currently in more than 600 stores. It scrapped the whole thing.
“As far as our guests are concerned, it’s really about what’s happening when they visit a story and what’s happening on their tablet or their phone,” says John Lapeyrouse, Smoothie King CIO. “The opportunity to replace point of sale systems doesn’t come along very often.”